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Delivery and Returns

Shipping

Shipment Location

We deliver to the following countries: Cyprus 

We reserve the right to refuse to deliver products in hotels, post office boxes, or to any other invalid address. Contact us at hey@aktiscout.com to discuss alternative shipment locations.

Shipping Charges

We offer FREE shipping on all orders of €100 or more.

For orders under €100 we offer shipping for a flat rate of €6.

Delivery Estimates

For the City Centre of Nicosia and the suburbs we offer next business day delivery if the order is placed before 12:00.

For all other places in Cyprus we aim to deliver within 2 business days if the order is placed before 12:00.

We know you are excited for your product as much as we are. Do you need it urgently? Please contact us at hey@aktiscout.com for alternative arrangements.

Shipment Method and Order Tracking

For Nicosia we use our own means of transportation as a delivery method. For all other areas we may use our own means or a courier company. 

If a courier is used we will provide you with the relevant tracking number at the time of dispatch.

Prices and Taxes

Prices displayed on our shop are inclusive of VAT but exclude shipping charges. For more details on our shipping charges please refer to the relevant paragraph above.

Damages

AktiScout is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team at hey@aktiscout.com directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

At the moment we do not offer international shipping.

Cancellation and Returns Policy

International Shipping Policy

You can cancel your order at any time before the products are dispatched and receive a full refund.

If your order has been dispatched, you can return the products unused and in their original packaging within 15 working days, beginning the day of receipt of the products; no questions asked. We will refund the cost of the product but unfortunately we cannot refund the cost of delivery.

At the end of this period, you can no longer exercise the right of return.

To return an unused product you must inform AktiScout via email at hey@aktiscout.com within the allowed period including the following information:

  • Customer Name
  • Customer Address
  • Contact telephone number
  • Order number or invoice number

AktiScout will process a refund after the receipt of the returned products given they are unused and in their original packaging. AktiScout will not be liable for products lost or damaged in transit. AktiScout will process the refund at the latest within 10 business days from the day of which AktiScout has received the products and has confirmed that they are in perfect condition.

Disclaimer

The above policies are not applicable to the “The Shark II SUP Electric Air Pump” which is sold directly by Outdoor Master. For more information on their delivery and returns policy please refer to: https://outdoormaster.com/pages/ordering-shipping and https://outdoormaster.com/pages/return-refund